Do you need help to make a compliant about your or someone else’s NHS treatment?
What is ICAS?
Brighton and Hove Independent Complaints Advocacy Service (ICAS) is a free and independent service to help Brighton and Hove residents make a complaint about care or treatment provided by the NHS. Our trained advocates will support you to understand whether you wish to pursue a complaint and provide you with the support you may need to make your complaint. ICAS can only support you if your complaint is about services provided or funded by the NHS and you need to be a resident of Brighton and Hove.
How can ICAS help?
ICAS can help you lodge a formal complaint about NHS care or treatment.
Support from an ICAS Advocate.
Your ICAS Advocate will listen to your experiences and help you to decide if you would like to receive their support for you to make a formal complaint. Your Advocate will be able to give you information about the different ways you can make a complaint about NHS services. Your advocate can also help you to think about what you would like to achieve from a complaint. They won’t try to persuade you to take a particular course of action and will always respect your decision.
ICAS Advocates can:
- Help you with writing letters or write a letter on your behalf
- Explain what to expect at meetings and accompany you to meetings
- Contact and speak to people within the health services on your behalf
ICAS Advocates cannot:
- Help you to seek financial compensation
- Help you with issues outside the NHS complaints procedure
For more information
phone us on 01273 421921